Water Heater repair, replacement and service in Kitchener-Waterloo area. Same Day Service.
We repair water heaters when a repair makes sense, and we tell you straight when it does not. Owner operated, licensed, based in Kitchener, and you get the price in writing before we touch anything.
Tank and tankless. Repair, replacement and full installation. Emergency calls taken 24 hours.
Tell us what your water heater is doing
Send this and we will call you back to confirm a time.
BBB Accredited • Licensed by Skilled Trades Ontario • 24 hour emergency service
Diagnose It First
What is your water heater doing
Some of these are a straightforward repair. Some of them mean the unit is near the end. Here is what each one usually points to.
No hot water at all
Could be the thermostat, the element, the pilot or the gas control. Often repairable.
Hot water runs out much faster than it used to
Usually sediment build up inside the tank taking up space that should hold hot water.
Water is pooling around the base of the tank
If the tank itself is leaking it cannot be repaired and it needs replacing. Call now, not later.
Rusty or brown hot water
Often the anode rod or corrosion inside the tank. Worth looking at quickly.
Banging, rumbling or popping sounds
Sediment hardened on the bottom of the tank. Sometimes flushable, sometimes a sign the tank is done.
Pilot light will not stay lit
Commonly the thermocouple or the gas valve. Usually a repair rather than a replacement.
The unit is over 10 years old and acting up
At that age it is worth an honest conversation about repair against replacement before you spend money on it.
The Real Question
Should you repair it or replace it
Here is roughly how we look at it when we are standing in front of your unit.
Repair usually makes sense when:
- The unit is under about 8 years old.
- The problem is a specific part such as a thermostat, element, thermocouple or valve.
- The tank itself is sound and not leaking.
- The repair costs well under what a new unit would.
Replacement usually makes more sense when:
- The tank itself is leaking, which cannot be repaired.
- The unit is past 10 to 12 years old.
- It has needed several repairs already.
- The repair bill is approaching a meaningful share of a new unit.
- You are paying rental fees every month on equipment you will never own.
If your unit can be repaired sensibly, we will tell you that, because a customer who was dealt with straight is a customer who calls us again. If it genuinely needs replacing we will explain why and show you what we are looking at.
What We Handle
Water Heater Services
Water Heater Repair
You call or send the form. Tell us what is happening and where you are.
Hot Water Tank Replacement
When the existing tank is no longer practical to repair, discuss replacement options with a plumbing professional.
Water Heater Installation
Professional installation for a new water heating system that fits the home's requirements.
Tankless Water Heater Service
Repair and installation for tankless systems, including sizing advice for your household.
Choosing a System
Tank or tankless
A standard tank.
Lower cost to buy and install, simple to service, and it does the job for most households. It holds a set amount of hot water, so if several people shower back to back you can run it down and wait for it to recover.
Tankless.
Heats water as it flows, so it does not run out, and it takes up far less space. Costs more upfront and the installation is more involved, particularly if the existing venting and gas supply need work. Makes most sense in a busy household or where space is tight.
Tell us how many people are in the house and how the hot water gets used, and we will tell you honestly which one fits. We install both.
The Offer
Free written estimate on replacement, no charge for the visit when you book the repair
You get the full price in writing before anything starts, including taking the old unit away. No extras added at the end and no pressure to decide on the spot.
Financing options available on replacement units, so you are not paying it all at once.
How It Works
How it works
1
You call or send the form. Tell us what is happening and where you are.
2
We arrive and look at it properly, then give you the price before starting.
3
You approve it, we do the work, and we clean up after ourselves.
Where We Work
Water heater service across Kitchener, Waterloo, Cambridge and Guelph
Kitchener, Waterloo, Cambridge and Guelph, including Uptown Waterloo, Downtown Kitchener, Doon, Stanley Park, Forest Heights, Galt, Preston, Hespeler, Downtown Guelph, Exhibition Park and Westminster Woods.
- Uptown Waterloo
- Downtown Kitchener
- Doon
- Stanley Park
- Forest Heights
- Galt
- Preston
- Hespeler
- Exhibition Park
- Downtown Guelph
- Westminster Woods
Don’t see your neighbourhood listed? Call us anyway — we cover all four cities
and we will tell you straight away if we can get to you.
